Smart Dubai Government has created the official portal of Dubai Government(dubai.ae) to help users avoid memorizing the names and URLs of so many Dubai government websites while enabling such users to access government information and services easily.
The portal is used by the Dubai’s citizens and residents to access over 2,000 government eServices and can be regarded as a virtual government platform through which users can browse all government entities. The portal, available in both Arabic and English, provides users with profiles of all Dubai government entities with their contact details. It also contains a “How to” guide and throws light on Dubai’s eTransformation initiatives. Users can access the required service or information through several channels including the search engine, How to, by user categories, government entities, browse by topics and life events.
In 2009, the portal was restructured in line with customer needs by adopting a new concept called “life events”, in which information and eServices are aligned as per the life stages of the four categories of individuals (citizens/ residents), businesses and visitors. Individuals can now get focused information and services that meet their needs with 29 life events, related government entity services and related private sector services.
