The Charter sets our benchmarks and defines your service expectations, fostering engaged customer participation to ensure excellence from government services.
Smart Dubai is committed to achieve excellence in service provision that not only attains your happiness but also exceeds your expectations.
Smart Dubai has adopted the Customer Service Charter, launched by
HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which comprises the following:
Our Commitment to you
Your Commitment to us
You can contact us directly through the following channels:
How to Make a ComplaintComplaints, feedback or compliments can be made using
Limitations on the Promise
Smart Dubai cannot be held responsible for any service that is provided by an external service provider, including those services provided by the other Government Entities.